Hi to all.
Please, express possible reasons relatively the situation that has occurred. I talk about the one Woody owner from Krasnoyarsk
http://www.stokercloud.dk/dev/showgraph.php?mac=gech .
Irregular supply of pellets to the burner had been observed during a long term, that’s why the user has been experimenting with different pellets from various manufacturers and supplied to the hopper with small dose (for one/two days).
At some moment a smoke appeared from the boiler. Probably, the batch of test pellets ended. The smoke went from a lad coupled with corrugation of the burner. Everything was disconnected about hour after the smoke appearance (nobody home except for one worker). The burner was very hot and a part inside was melted. The photosensor and part of motorprint were burned. The drop shaft sensor hadn’t worked and even a temperature on it dropped a little bit. In principle, the temperature had been shown quite correctly by the sensor before.
A few questions: Why the sensor drop shaft hadn’t worked to increase? What in general could happened (what are the reasons)?

ps. gear motor is failed.